Package durations: What are they? How do they work? How to set them?

Written on Friday 5th November 2021

You can now set package durations in days, weeks or months. 

Here's a crash course about package start dates, expiry dates and durations.

 

What are package durations?

Durations are simply how long clients have to use their package passes before they expire.

 

How package durations work.

When a package is issued through a client purchase, the passes included in the package have a start date and a duration. Both are combined to give the expiry date (i.e. the deadline for clients to use their package passes). 

Start date: Some packages have a specific start date, set in the account dashboard. Others don't have a start date set, therefore the start date is from the date of purchase.

Duration: Set in days, weeks or months.

Expiry date: The duration is then applied to the start date to determine the expiry date of the package. 

 

What updates we've made to package durations.

Until this update, you have been able to set up package with a certain number of weeks as the duration. Now we've introduced the extra options of setting the duration in days or months too. 

 

The main benefits of this update are:

  • Setting specific durations for packages (e.g. '10-day Taster Package').
  • Controlling when a package will start and end on exact dates (e.g. January Class Pass).
  • More flexibility in the options you have in terms of setting the duration (days, weeks and months).

 

How to set up the package duration.

Access packages by using the 'My services' drop down to select 'Packages'. This leads to the packages list where new packages can be created and existing packages can be edited.

Within the package settings (either creating or editing), there are a number of fields including the 'Duration' section. There are two fields:

  1. Period: Enter a number.
  2. Interval: Select Days, Weeks or Months.

Always remember to click the green save button at the bottom of the package settings before leaving the page.

 

Example

If the clients have 6 weeks to use their package passes, set the 'Period' field by entering "6" and set the 'Interval' field to "Weeks" by selecting it from the drop down list.

 

Offering packages.

If you don't already offer packages, you are able to add these on to your subscription plan for an additional £5/month (+ VAT). Find out more about our pricing here.

The 'Packages' add-on feature can be added at any point and when activated is available to use free of charge for 30 days to see whether it's suitable for you and your clients - try it out before committing to updating your subscription plan.

Please contact our team if you are interested in introducing packages to your clients, we're more than happy to help.

 

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